Privacy Policy

This Privacy Policy sets out how Australian Rail Supplies Pty Ltd (we, us or our) collect, use, disclose and hold personal information. We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our Privacy Policy and it tells you how we collect and manage your personal information.

Australian Rail Supplies Pty Ltd may update this Privacy Policy from time to time. Any changes will be published on our website. Your continued use of our website or services, requesting assistance or the provision of further personal information to us after this Privacy Policy has been revised will constitute your acceptance of the revised Privacy Policy.

Applicable laws

We are bound by the Privacy Act 1988 (Cth) (Privacy Act) in relation to "personal information", which is defined as information or an opinion about an identified individual or an individual who is reasonably identifiable. We respect your right to privacy under the Privacy Act and we comply with all of the requirements in respect of the collection, management and disclosure of your personal information.

Australian Rail Supplies Pty Ltd will process personal information belonging to a European resident (EU personal information) in compliance with applicable European data protection laws, including the General Data Protection Regulation 2016/679 (GDPR), the Data Protection Act 2018 (UK) and any implementing laws in relevant European Member States and the United Kingdom (EU Data Protection Law(s)). We will only process EU personal information in accordance with an EU Data Protection Law when an EU Data Protection Law is applicable.

Collection of personal information

The types of personal information we collect may include:

your name, date of birth, and contact details (such as your residential address, business address, email address and contact telephone/mobile numbers);
payment and bank account details;
the content of any communication with us including the details of any enquiry or complaint.

If you are a job applicant, we may also collect details such as:

whether you have a right to work in the country in which you have applied for a job,
information about your qualifications and employment history,
results of any interview and assessments.

We also collect credit and financial related information, such as income, expenses, financial assets, liabilities and repayment history.

We may collect sensitive information (including biometric and health information) if it is reasonably necessary for our functions and activities with your consent.

In addition, with the intent of promoting equal employment opportunities as permitted or required by law, we may also gather additional sensitive information regarding applicants, including their nationality, racial and/or ethnic origin.

Where we have provided you with a vehicle, equipment or device that has the functionality to monitor or record geographical location, we may also collect other personal information such as location data. Australian Rail Supplies Pty Ltd will only use tracking devices in accordance with the law, and in accordance with our Workplace Surveillance policy.

We also collect information on how you use this website to help us develop and improve it. This includes anonymous technical information such as your IP address, operating system, browser type, cookie details, and browsing behaviour.

How we collect personal information

We generally collect personal information directly from you where this is reasonable and practical, but may occasionally collect information from third parties such as:

recruiters or referees (if you are a job applicant),
credit reporting bodies,
information service providers,
other public sources.

We may collect this information when you:

set up an account with us or use any of our products or services;
communicate with us through correspondence, email, phone enquiries, our website or our social media channels; or
apply for employment with us.

If you do not provide the information requested, we may not be able to provide you with our services, communicate with you, or progress your application for employment.

If you provide us with personal information about someone else, you must ensure that you have their consent and that they are aware of this Privacy Policy.

How we use personal information

We may use your personal information for purposes including:

to provide our products and services;
to assess and respond to enquiries, requests and applications;
to develop and improve our products and services;
to monitor, detect and prevent fraud or crime;
to manage our relationship with you;
to fulfil orders and carry out obligations under contracts;
to consider applications for employment or contracting roles.

Disclosure of personal information

We may disclose your personal information to:

service providers, subcontractors and technology providers;
credit agencies, debt collection agencies and financial institutions;
professional advisors (lawyers, accountants, auditors);
business partners or potential acquirers of our business assets;
government agencies, regulators or law enforcement where required by law.

We may transfer information outside Australia to trusted recipients in countries including New Zealand, USA, UK, Japan or other jurisdictions. By providing us with your personal information, you consent to such transfers.

Protection of personal information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. These include:

confidentiality obligations on employees;
secure storage policies;
controlled access to premises and IT systems;
use of firewalls and data encryption.

Access and correction of personal information

You may request access to the personal information we hold about you, or request corrections if it is inaccurate. To do so, please contact us at:

📧 info@arsupplies.net.au

Credit-related information

Where relevant, we may collect, use and disclose credit-related information for assessing applications, managing accounts, verifying identity, and recovering debts.

Our credit reporting bodies (CRBs) may include:

Equifax (Veda Advantage) – www.mycreditfile.com.au
Dun & Bradstreet – www.dnb.com.au
Experian – www.experian.com.au
Tasmanian Collection Service – www.tascol.com.au

You may contact these CRBs to request access, correction or restrictions on use of your credit information.

Marketing

We may contact you by email, SMS, phone or other means with marketing information if you have consented. You can opt out of marketing communications at any time by following the unsubscribe instructions in our messages.

Browser cookies

Our website uses cookies to provide you with a better browsing experience. You may disable cookies in your browser settings, but some website features (such as online purchasing) may not function properly.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Retention and destruction of personal information

We will retain your personal information only for as long as reasonably necessary for legal or business purposes. When no longer required, we will securely destroy or de-identify it.

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us at:

📧 info@arsupplies.net.au

We will aim to respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.